Compliance & Legal Disclosures

1. About This Credit Guide

This Credit Guide gives you important information about the services we provide as an authorised credit representative, how we are remunerated, any fees that may apply, and how you can resolve any dispute or complaint with us.

2. Our Obligations Under the NCCP Act

Under the National Consumer Credit Protection Act 2009 (Cth), we are legally required not to suggest or assist you to apply for, or remain in, a credit contract that is unsuitable for you. A contract will be deemed unsuitable if you will be unable to comply with your financial obligations under the contract or could only comply with substantial hardship, or if the contract does not meet your requirements and objectives.

3. How We Are Paid

*Our service is generally free to you as we are paid commission by the lender. Fees may apply in some circumstances, which we will disclose upfront. Lenders pay us an upfront commission and an ongoing trail commission based on the balance of the loan. The specific commission structure will be set out in your Credit Proposal Disclosure document before you proceed with a loan application.

4. Dispute Resolution

If you have a complaint, please contact Joseph Eissa directly in the first instance. We will acknowledge your complaint promptly and endeavour to resolve it quickly and fairly. You may also lodge a complaint with our licensee, Greenline Financial Services Group Pty Ltd (ACL 520947).

If we cannot resolve your complaint to your satisfaction, you have the right to refer the matter free of charge to the Australian Financial Complaints Authority (AFCA), our external dispute resolution scheme: